Common questions
How Memory Trays work, buying wall art, shipping and how to get in touch.
Memory Trays
How does ordering a Memory Tray work?
You pick your digital tray from 1 to 7, choose whether you want a print or a framed print, and pay with the Buy Now button on the tray's page. Then you send me your digital photos and I create a digital layout for your approval, and it's delivered to your door. Once you've paid, email your photos to jamie@jamietanner.co.uk.
How do I send you my photos?
Send me your digital photos by email or WhatsApp, or through a WeTransfer link I can send you. My email is jamie@jamietanner.co.uk and my WhatsApp number is 07789 648067.
Can I choose print only or framed?
Yes. Every tray comes as a custom print only or as a framed print. Tray 1, for example, is £180.00 as a print and £250.00 framed; each tray's page shows both prices and the sizes of the print and the frame.
What size are the prints and frames?
Trays 1, 2 and 3 are printed at 40cm x 60cm, and Trays 4, 5, 6 and 7 at 70cm x 100cm. The frames are 42cm x 50cm for Trays 1, 2 and 3, and 49cm x 91cm for Trays 4, 5, 6 and 7. Each tray's page also gives the size of the image inside.
How much is shipping for a Memory Tray?
UK shipping is £7.00. The shipping price is for the UK only; I'd need to discuss the price for shipping to other countries.
Do you donate to charity?
Yes. I will donate 10% of the profit from the animal trays to Dogs Trust and Battersea Dogs & Cats Home equally, and 10% of the profit from the kids' trays to the NSPCC.
Can you make a physical Memory Tray?
Get in touch if you'd like to discuss a physical Memory Tray, the procedure and the price: email me at jamie@jamietanner.co.uk.
Wall art
Will the colour I see online be true?
It may not be exact. Due to differences in monitor settings, I can't guarantee the colours you see on screen will be exactly the same in person.
Do you take commissions?
Yes, I take commissions, as you may want a colour combination that isn't available at the moment. Just get in contact with me and I can show you a variety of blank trays, then we'll go from there. The cost will be slightly higher, as more time will be needed.
Can the trays be hung horizontally or vertically?
Most of them can. Each piece's description in the gallery says whether it can be hung horizontally or vertically, and some can also be hung as a pair.
What are the trays made from?
Each piece is a vintage printers' type tray, in-filled with hand cut and laser cut gloss perspex. They're heat branded with the JET mark, numbered, dated and signed.
How much is UK shipping for wall art?
UK shipping is £15.00 for a piece of wall art. The shipping price is for the UK only; I'd need to discuss the price for shipping to other countries.
Can I buy two pieces as a pair?
Yes. Pieces that can be hung as a pair show a pair price in the gallery: No 21 and No 12, for example, are £900.00 for the two. Email me at jamie@jamietanner.co.uk to buy a pair.
Paying and getting in touch
How do I pay?
Through PayPal. The Buy Now buttons take you to PayPal, where you can pay with PayPal or a debit or credit card.
How can I get in touch?
Call or WhatsApp me on 07789 648067, or email jamie@jamietanner.co.uk. My hours are Monday to Friday, 09:00 to 17:00, and I'm closed at weekends.
Questions about a piece or a Memory Tray?
Call or WhatsApp 07789 648067, or email jamie@jamietanner.co.uk.